12bank Responsible Gaming — Your Safety Is Our Priority
Enjoy the entertainment, but stay within your limits — 12bank is committed to helping you play safely and responsibly.
What Is Responsible Gambling and Why Does It Matter?
Online gaming and sports betting is a form of entertainment — just like watching a film or enjoying a cricket match. But like any entertainment, when it goes out of control it can cause financial and mental harm. Responsible gaming means playing solely for enjoyment while staying aware of your own means and limits.
12bank believes every player's experience should be positive and enjoyable. That is why we provide multiple responsible gaming tools on our platform — to help you stay in control of your spending, your time, and your state of mind.
Remember: gambling is never a reliable source of income. Enjoy it purely as entertainment and only wager money whose loss would have no impact on your daily life.
Our Safety Tools
Deposit Limit
You can set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. If you want to increase a limit, a delay of at least 24 hours applies — which keeps you from making impulsive decisions.
Session Time-Out
Take a break from the platform for a set period. You can take a time-out ranging from 24 hours up to 30 days. During a time-out it will not be possible to log in to your account.
Self-Exclusion
If you feel that gambling is having a negative impact on your life, choose self-exclusion. This measure can take effect for anywhere from 6 months up to permanently. During this period it is not possible to reactivate the account.
Betting History and Analysis
You can view your complete betting history, a record of deposits and withdrawals, and session durations at any time. Analyse your own habits and stay informed.
Reality Check
12bank sends you alerts at set intervals — to remind you how long you have been playing and how much you have spent. These reminders help you stay aware and keep your feet on the ground.
Round-the-Clock Support
Our Bengali-speaking support team is available 24/7 via live chat. If you feel gaming is becoming a problem, talk to us today — without hesitation.
21+ Age Policy
12bank is for persons aged 21 and above only. Participation by minors on this platform is strictly prohibited.
We carry out an age verification process at the time of account registration. If an account holder is found to be under 21 years of age, that account will be closed immediately and all deposited funds will be forfeited.
If there are minor members in your household, use password protection on your device. If needed, install parental control software that restricts access to online gaming sites.
Ask Yourself
If the answer to any of the following questions is "yes", please contact us:
- Do I place more bets to recover money I have lost?
- Is gambling stopping me from spending time with family or at work?
- Am I gambling with borrowed money or by dipping into my savings?
- Am I unable to stop gambling even though I want to?
- Am I hiding my gambling from family or friends?
Warning Signs of Problem Gambling
To ensure responsible gaming, it is important to first recognise the signs of a problem within yourself. If you notice any of the following, take action immediately:
- Spending more than your budget — going beyond your set limit every day or every week.
- Losing track of time while playing — spending hour after hour, even skipping sleep at night.
- Emotional dependence — feeling anxious or irritable when not gambling.
- Playing while ignoring financial pressure — placing bets instead of paying bills or debts.
- Strain in relationships with loved ones — family or friends expressing concern about your gambling.
- Feeling the urge to bet "a little more" after a loss — to make up for the losses.
How to Set Your Limits
Log In to Your Account
Access your 12bank account and go to the "Account Settings" section.
Select "Responsible Gaming"
Go to the "Responsible Gaming" tab in Settings and select the limit or break option of your choice.
Confirm and Save
Confirm your set limit — it will take effect immediately. A set delay applies before any changes can be made.
Tools and Limits Summary
| Tool | Options | Time to Take Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant |
| Session Time-Out | 24 hours — 30 days | Instant |
| Self-Exclusion | 6 months / 1 year / Permanent | Instant |
| Reality Check | 30 minutes / 1 hour / 2 hours | Instant |
| Limit Increase | Increasing any limit | After a 24-hour delay |
Financial Awareness
An important aspect of responsible gaming is staying aware of your own financial limits. The amounts that can be transacted on 12bank are clearly defined:
Minimum Deposit
The minimum deposit amount for each payment method (bKash, Nagad, Rocket) is ৳300. It is not possible to deposit less than this amount.
Minimum Withdrawal
The minimum withdrawal amount is ৳500. Withdrawal requests generally take between 15 minutes and a maximum of 2 hours to process.
These limits help you set a conscious budget. Before playing in any session, ask yourself: "How much am I prepared to spend today at most?" and set your deposit limit accordingly.
Don't Hesitate to Seek Help
Gambling addiction is a health issue — not a weakness. Seeking help in time is a sign of courage. The 12bank support team is here for you.
24/7 Support
Our Bengali-speaking support team is here for you seven days a week, twenty-four hours a day via live chat. If you feel gaming is becoming a problem — let us know directly and we will act straight away.
Email: [email protected]
Your identity will be kept completely confidential. Seeking support is entirely free of charge.
Frequently Asked Questions about Responsible Gaming
Enjoy Responsibly — 12bank Is with You
Play, enjoy — but always within your own limits. Visit our games section or support page.