12bank's Privacy Policy
Here is our complete and transparent account of how your personal information is collected, stored, and kept secure.
Introduction and Table of Contents
12bank ("we", "our", or "platform") takes the privacy of your personal information very seriously. This privacy policy explains what information we collect when you use the 12bank website, create an account, or use our services, how that information is used, with whom it is shared, and how it is kept secure. Please read this policy carefully. By continuing to use 12bank's services, you are considered to have agreed to the terms of this privacy policy.
What Information We Collect
Information You Provide Directly
When you register an account with 12bank or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Email address
- Username and password
- National ID number (for verification)
- Payment account details (bKash, Nagad, Rocket numbers)
- Transaction history and amounts
Automatically Collected Information
When you visit or use the 12bank website, our system may automatically collect certain technical information:
- IP address and device type
- Browser type and version
- Date, time, and duration of visit
- Which pages were viewed
- Referral source (which link you came from)
- Location data (at the regional level)
Gaming Activity Information
When you play games on our platform, gaming-related information is recorded:
- Names and number of games played
- Bet amounts and win/loss history
- Bonus and promotion usage details
- VIP tier and points history
- Game session duration
Support Communication Information
When you contact our customer support team, the following information may be stored:
- Live chat conversation records
- Email message content
- Complaint and resolution history
- Customer service rating information
Purpose of Information Use
12bank uses your information only for lawful and legitimate purposes. We never use your information for unrelated activities. The main purposes for which we use your information are described in detail below:
Account Management
Your identity information is used to create, verify, secure, and manage your account. This information is also needed to verify age and ensure responsible gaming.
Financial Transaction Processing
Payment information is used to successfully process deposit and withdrawal requests via bKash, Nagad, and Rocket, and to maintain the rules of a ৳300 minimum deposit and ৳500 minimum withdrawal.
Security and Fraud Prevention
Technical data and transaction history are analyzed to detect suspicious activity, prevent account hacking, and comply with anti-money laundering regulations.
Bonus and Promotion Management
Gaming activity information is used to determine which bonus offers apply to you, to verify that the conditions of the 100% welcome bonus are met, and to provide VIP tier benefits.
Service Improvement
Overall usage patterns are analyzed to understand which types of games users enjoy most, which parts of the site have issues, and how the experience can be improved.
Communication and Notifications
Your email is used to send important account-related notifications, security alerts, transaction confirmations, and support responses.
Cookies and Tracking Technology
12bank uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device when you visit our site. They help the site function properly and improve your experience.
Types of Cookies
Essential Cookies
Essential for maintaining login sessions and running the site's core functions.
Functional Cookies
Used to remember your preferences (language, settings) and provide a personalized experience.
Analytics Cookies
Used to collect site usage statistics and improve the quality of our services.
Security Cookies
Used to detect and prevent fraud and to ensure account security.
Information Sharing and Disclosure
12bank does not sell your personal information to third parties. We share information only in the following limited circumstances:
Service Provider Partners
With payment processors (bKash, Nagad, Rocket), technology infrastructure, cybersecurity, and gaming software providers — only the amount of information directly needed for them to perform their services. These partners are contractually required to comply with 12bank's privacy standards.
Legal Obligations
Where required to comply with a court order, government directive, or anti-money laundering regulations, legally required information may be shared with the relevant authorities.
Emergency Safety Situations
Where there is an urgent need to protect a person's life or property, or to prevent serious fraud, relevant information may be shared with the appropriate authorities.
Data Security Measures
12bank follows industry-standard modern technology and practices to ensure the security of your information. The key components of our security measures are described below:
SSL Encryption
All communication between your browser and our servers is protected with 256-bit SSL/TLS encryption technology. Personal and financial information is never transmitted in plain text.
Encrypted Database
Passwords and sensitive information are never stored directly — they are encrypted using industry-standard hashing algorithms before being stored.
Around-the-Clock Monitoring
Our security team monitors systems around the clock. When suspicious activity is detected, immediate action is taken and you are notified if necessary.
Two-Factor Authentication
Two-factor authentication is available to enhance account security. This helps prevent access to your account even if someone else learns your password.
Restricted Access
Only authorized staff may access your information within the scope of their specific responsibilities. All access is logged and regularly audited.
Regular Backups
Your account information is regularly stored in secure backups so that no data is lost in the event of a technical problem.
Data Retention Period
12bank retains your information only for as long as it is necessary or legally required. The general policy is:
- Active account: All relevant information is retained for as long as the account remains active.
- Closed account: Even after an account is closed, financial transaction and identity information may be retained for the applicable legal period.
- Technical logs: Server logs and technical data are generally retained for a short period and then deleted.
- Support communications: Customer service records are retained for a reasonable period for service improvement and dispute resolution.
- Marketing consent: If you withdraw consent for marketing communications, that record is kept to prevent unwanted contact in the future.
Once the defined period has passed, your information is securely deleted or anonymized in a way that makes it impossible to identify you again.
Your Rights
You have certain important rights over your information. These rights are described in detail below, along with how to contact us to exercise them:
Right to Access
You may request a copy of the personal information we hold about you at any time. We will fulfill your request as soon as possible after receiving it.
Right to Rectification
If any of your information is incorrect, you may request a correction. Let our support team know via live chat or email.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though information retained due to financial and legal obligations may not be immediately erasable.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data use. After receiving your request, we will act on it promptly.
Right to Data Portability
You can request to receive your information in a structured, commonly used format (such as CSV).
Right to Restrict Processing
In certain circumstances you can request that the use of your information be temporarily restricted, such as while the accuracy of the information is being verified.
Minor Policy
12bank's services are exclusively for those aged 21 and above. We do not knowingly collect personal information from any minor.
We follow an age verification process at the time of registration. If we receive information that a user is under 21 years of age, we will immediately close that account and delete the associated information.
If parents believe their child has created an account on 12bank, they should contact us immediately at [email protected].
Third-Party Services
12bank uses various third-party services such as gaming software providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, etc.) and payment processing organisations. All of these partners have their own privacy policies.
If links to any external sites are displayed on our website, those sites operate according to their own privacy policies. 12bank is not responsible for how your information is handled after you access an external site.
We regularly evaluate our third-party partners and work only with trusted and recognised service providers. We reserve the right to terminate our relationship with any partner who violates our privacy standards.
Policy Changes
12bank may update this privacy policy from time to time. This may be due to technological changes, legal requirements, or the evolution of our services.
For significant changes, we will:
- Display the updated date at the top of this page.
- Send a notification to registered users by email.
- Clearly state the nature and timeline of the changes.
If you continue using 12bank services after any changes, you will be considered to have consented to the revised policy. If you do not agree to any change, you may request to close your account at any time.
Contact Us
If you have any questions, concerns, or any requests regarding your information in relation to this privacy policy, please contact us through any of the following ways:
Privacy & Data Protection Team
Email: [email protected]
Live Chat: Available 7 days a week, 24 hours a day
If you would like to learn more about responsible gaming, please visit our Responsible Gaming page. To learn about the general terms of use of the site, visit the Terms & Conditions page.