12bank Terms and Conditions

General Provisions and Definitions

These terms and conditions ("Terms") govern the use of the 12bank platform and all of its services. The definitions listed below apply throughout this document.

1.1 Definitions

• "Platform" means the 12bank website, mobile version, and all associated digital services.
• "User" or "Member" means any person registered on this platform.
• "Account" means each member's own personal account.
• "Services" means sports betting, casino games, fishing games, and all other gaming services provided by 12bank.
• "Bonus" means promotional offers, cashback, and similar benefits.

1.2 Applicability of Terms

These terms take effect from the moment you access the platform. If you do not agree with these terms, please refrain from using the 12bank platform.

Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years old to register on the 12bank platform and use its services. This platform is open only to those aged 21 or above.

2.2 Registration Process

To open an account, you must provide accurate and complete personal information. If false information is provided, 12bank reserves the right to close the account at any time.

• Only one account per person is permitted.
• Multiple accounts from the same IP address, device, or household are not allowed.
• Transferring or selling an account to any third party is strictly prohibited.
• Keeping the account password confidential is the member's own responsibility.

2.3 Identity Verification

12bank reserves the right to verify a member's identity at any time. A national ID card, passport, or other government-issued document may be requested for verification. Withdrawals may be temporarily placed on hold until verification is complete.

Deposit and Withdrawal Policy

3.1 Deposit Terms

The minimum deposit amount on the 12bank platform by any method is ৳300. The currently accepted payment methods are:

• bKash
• Nagad
• Rocket

If you are unable to confirm that the deposit amount has been correctly added to your account, please contact the support team via 24/7 live chat.

3.2 Withdrawal Terms

The minimum withdrawal amount by any method is ৳500. Withdrawal requests generally take between 15 minutes and 2 hours to process.

3.3 Conditions for Suspension or Cancellation of Withdrawal

12bank may suspend or cancel a withdrawal in the following cases:

• If identity verification has not been completed.
• If the wagering requirements for a bonus have not been met.
• In the case of suspicious transactions.
• If an investigation into any irregularity in the account is ongoing.

Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total ৳2,000
• Deposit ৳12,000 → ৳5,000 bonus → Total ৳17,000

4.2 Wagering Requirements

To withdraw the welcome bonus, the bonus amount must be wagered 25 times (25x wagering requirement). The bonus cannot be withdrawn directly until the wagering requirement is met.

4.3 General Bonus Terms

• Each bonus offer has a specific validity period; the bonus will be cancelled upon expiry.
• Multiple bonuses cannot be active at the same time unless explicitly stated.
• If unusual betting patterns are followed for the purpose of earning bonuses, 12bank reserves the right to cancel the bonus.
• In any dispute relating to bonuses, the decision of 12bank is final.

4.4 VIP Cashback Program

12bank has five VIP levels, and each level comes with a weekly cashback benefit:

• Bronze — up to 0.3% cashback per week
• Silver — up to 0.6% cashback per week
• Gold — up to 0.9% cashback per week
• Platinum — up to 1.2% cashback per week
• Diamond — up to 1.5% cashback per week

You can gradually move up to higher levels through regular play. Cashback is credited to the account every Monday.

Fair Play and Prohibited Activities

5.1 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Use of fraudulent software, bots, or automated systems.
• Intentionally exploiting system vulnerabilities or bugs.
• Colluding with other members to obtain bonuses or prizes.
• Money laundering or use of illegal funds.
• Fraudulently deceiving staff or employees.
• Operating an account with a fake identity or false information.

5.2 Fairness of Results

12bank uses verified Random Number Generator (RNG) technology in all games, which keeps the outcome of every game completely unbiased and unpredictable. All of our provider companies, including Pragmatic Play, JILI, PG Soft, and Spribe, ensure fair play to international standards.

Responsible Gambling

6.1 Voluntary Limit Setting

12bank encourages members to play responsibly. Any member can set daily, weekly, or monthly deposit limits on their account.

6.2 Self-Exclusion

If a member feels that gambling is causing problems for them, they can request to temporarily or permanently exclude themselves from the platform. For more details on this, please visit our Responsible Gaming page.

6.3 Protection of Minors

12bank strictly discourages minors (those under 21 years of age) from accessing the platform. If a minor member of the family gains access to an account, the guardian must immediately notify our support team.

Privacy and Data Protection

7.1 Data Collection

12bank collects and processes personal information of members. This information is used to provide services, verify identity, and ensure security.

7.2 Data Confidentiality

A member's personal information is never sold or shared with third parties. However, information may be provided to relevant authorities where there is a legal obligation to do so. For more details, please visit our Privacy Policy page.

7.3 Security

12bank uses SSL encryption technology to keep members' financial and personal information secure. Our servers and information systems undergo regular security testing.

Intellectual Property

8.1 Ownership

All content on the 12bank platform — logos, designs, software, text, graphics — is entirely owned by or licensed to 12bank. Members receive a limited, non-transferable licence for personal use.

8.2 Prohibited Use

Redistributing, modifying, publishing, or using any content of 12bank for commercial purposes without prior written permission is strictly prohibited.

Limitation of Liability

9.1 General Liability

12bank is committed to providing the highest quality of service. However, 12bank accepts limited liability for temporary service disruptions caused by technical issues, third-party server outages, or unforeseen circumstances.

9.2 Liability for Losses

12bank is not responsible for any financial loss resulting from a member's own decision to place bets. Members are assumed to be fully aware of the risks of gambling and to be using the services voluntarily.

9.3 Third-Party Links

If any external services or resources are referenced on the 12bank platform, 12bank is not responsible for their content or activities.

Account Suspension and Closure

10.1 Closure by 12bank

12bank may suspend or close an account without prior notice in the following circumstances:

• If any clause of these terms is violated.
• If fraudulent activity is suspected.
• If identity verification is refused.
• If identified as a minor.
• For legal or regulatory reasons.

10.2 Closure by the Member

Any member may request to close their account via 24/7 live chat or email. The member will be given the opportunity to complete a withdrawal of their balance before the account is closed, unless other conditions apply.

Dispute Resolution

11.1 Complaint Process

If you have any dispute or complaint, please first contact our support team via live chat or email. The support team will review the matter and get back to you within 48 hours.

11.2 Final Decision

In matters of dispute resolution, the decision of the 12bank board of directors is final. However, members may also file a complaint with the relevant regulatory authority if they wish.

Changes to Terms and Conditions

12bank reserves the right to change or update these terms and conditions at any time. In the event of changes:

• The updated terms and conditions will be published on the website.
• Registered members will be notified by email.
• The updated terms and conditions will take effect from the date of publication.
• Continued use of the platform after any changes will be considered as acceptance of the new terms.

Please visit this page periodically to stay up to date with the latest terms and conditions.

Contact and Support

If you have any questions or comments about these terms and conditions, please contact our support team:

• Live Chat: Bengali-language support is available 7 days a week, 24 hours a day.
• Email: [email protected]

For more information, please visit our FAQ page and About Us page.